Reference

How bdbfee Handles Your Personal Information

This privacy policy explains what personal data bdbfee collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and exactly how we keep that data secure.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, or if you have a question about how a bKash, Nagad or Rocket transaction record is stored, our support team can help. Raise a data request through any of the channels below and we will respond within the timeframe required under applicable rules for your region.

Live Chat Open the chat widget from your account dashboard to raise a privacy request or ask about how a specific transaction record is stored.

Email Support Send a written data request to our support address. Include your registered mobile number and the nature of your request for a faster response.

Account Settings Some data corrections — like updating your registered bKash or Nagad number — can be made directly inside your account profile without contacting support.

What We Collect and Why We Use It

bdbfee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the information you provide directly — your name, contact details, and the mobile wallet number you register for bKash, Nagad or Rocket transactions. During deposits and withdrawals, our payment processor logs the transaction reference and wallet identifier, but never

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your full wallet PIN or password. We also collect device data — browser type, IP address, and session timestamps — to detect unauthorised access and keep your account safe. If you contact our support team, the conversation record is retained so we can follow up accurately.
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We use all of this data for three purposes only: to process your account activity, to verify your identity when required under applicable rules, and to send you account-related messages you have requested. We do not sell, rent or share your personal data with advertising networks.
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Data retention periods apply according to the rules of the jurisdiction governing your account. Your access to our platform and the handling of your data are both subject to your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Security, Cookies and Account Data Practices

We use SSL encryption across all account pages, payment flows and support channels. Cookie data is used only to keep your session active and remember your lobby preferences — we do not use cookies to build advertising profiles. Your account data is stored on servers with access controls that limit which team members can view it, and only for as long as required by applicable rules in your eligible region.

SSL Encryption

Every page you visit on bdbfee — from account login to bKash deposit confirmation — is encrypted in transit so your credentials are never exposed.

Cookie Policy

Session cookies keep you logged in and remember your table or slot preferences. We do not use third-party advertising cookies or track your activity across other sites.

Data Retention

Account records, including Nagad and Rocket transaction references, are kept only as long as required by the rules that apply to your region. We delete data when retention periods expire.

Access Requests

You can request a copy of the personal data we hold on your account at any time. We will fulfil verified requests through live chat or email within the required timeframe.

Your Questions About Privacy at bdbfee

Below are the questions we hear most often about how your personal information is collected, stored and managed on this platform. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details and the mobile wallet number you register — typically a bKash, Nagad or Rocket number. We also log device and session data for security purposes.

No. We only log the transaction reference and your registered wallet number. Your PIN is entered directly in your wallet app and is never transmitted to or stored by bdbfee.

Yes. Send a verified data access request via live chat or email, including your registered mobile number. We will respond within the timeframe required under the rules for your eligible region.

Retention periods depend on the applicable rules for your jurisdiction. We do not keep data beyond what those rules require, and we delete records when the required period expires.

We do not sell or share your personal data with advertising networks. Data is shared only with payment processors — such as those handling Nagad or Rocket transactions — and only to process your account activity.

Log into your account, go to profile settings, and update your registered wallet number directly. For changes that require identity verification, our support team will walk you through the steps.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appbdbfee App InfoDebit Card Guide Bangladesh

How bdbfee Handles Your Personal Information

Reach Us About Your Privacy Rights

Security, Cookies and Account Data Practices

SSL Encryption

Cookie Policy

Data Retention

Access Requests

Your Questions About Privacy at bdbfee

01 What personal data does bdbfee collect when I open an account?

02 Is my bKash or Nagad PIN stored anywhere on the platform?

03 Can I request a copy of all the data bdbfee holds on me?

04 How long does bdbfee keep my account and payment records?

05 Does bdbfee share my data with third parties or advertising networks?

06 How do I update my registered Rocket or Nagad number on the account?

Privacy Policy

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