Reference

Our Legal Terms and What They Mean for You

These legal terms govern your account on bdbfee, including how we handle your data, what conditions apply to access, and how eligibility works depending on your local law and region.

Jurisdiction-dependent accessAccount data policybKash, Nagad, Rocket transaction termsContact rights and requestsPolicy update notices
bdbfee Our Legal Terms and What They Mean for You
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Policy Rights

Your account security and data handling are not afterthoughts. Here is how we manage the main areas that matter under our legal terms — from cookies to verification data.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Wallet Data Retention

bKash, Nagad, and Rocket details submitted for withdrawals are kept only as long as needed for payment processing and any legally required audit period, then deleted.

Account Access Security

Login is protected by OTP verification sent to your registered mobile number. We do not store your OTP; it expires within minutes of issue and cannot be reused.

Requesting Changes or Deletion

You can request a correction to your stored details or ask for account deletion through live chat or email. We acknowledge requests within a reasonable time and confirm the outcome.

LEGAL CONTACT PATHS

How to Reach Us About These Terms

Have a question about your rights under these terms, or need to request a data change? Our support team handles policy queries separately from general account help. Raise a legal or data request through any of the channels below and we will route it to the right team.

Live Chat Open the chat widget from your account dashboard. Legal and data queries are flagged separately from general support and handled by our policy team.
Email Support Send a written request to our support address for formal policy queries, data access requests, or account deletion. Keep a copy of your sent message for reference.
Account Help Centre The Help Centre inside your account lists current policy documents. Check there first for the latest version before submitting a contact request.

Questions About Our Legal Terms

These are the questions we hear most when it comes to policy, account rights, and how our terms apply in Bangladesh. If your question is not here, reach out via live chat or email.

Access depends on your local law and whether your region is eligible. Check your local regulations before opening or continuing an account. We do not make eligibility decisions on your behalf.

We log the transaction amount, wallet reference, and timestamp to your account record. Your bKash or Nagad number is stored only to process and verify related withdrawals.

Send a written request via email or raise it through live chat. We will confirm what data we hold and provide a copy, or explain why a restriction applies, within a reasonable period.

Yes. Submit a deletion request through live chat or email. Some data tied to Rocket or Nagad transactions may be retained for the legally required audit period before full deletion.

We post a notice with the effective date. Continuing to use your account after that date means you accept the updated terms. We recommend reviewing any change notice before proceeding.

Use email for formal written queries — it creates a record for both sides. Our policy team handles legal and data matters separately from general account support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.